Set your network apart with fast reliable support. Give users a place to browse help topics, or to contact you directly and receive responses right from the dashboard.
Set your network apart with fast reliable support. Give users a place to browse help topics, or to contact you directly and receive responses right from the dashboard.
Support System takes your service from good to GREAT by adding a support ticket system complete with FAQ.
Quickly set up a full-featured FAQ and reliable ticketing system for your users. Bring the foundations of incredible support to your site or network.
Hassle-free Ticketing System
Users can conveniently submit tickets and track responses from both the front and back end.
Support System comes packaged with ticket specific categories for powerful searchability.
Assign staff tickets based on category and make sure questions are answered quickly by the right member of your team.
Fully Functional Text Editor
Give users the tools they need to clearly articulate their needs. The included text editor is perfect for simple styling and file sharing – ideal for including screenshots.
Plus, you can embed videos. Use any supported video host, such as YouTube or quickly embed videos from our Integrated Video Tutorials plugin.
Answer Questions Before They’re Asked
Lighten your workload while providing excellent support with an easy-to-navigate FAQ.
Clear your inbox of repetitive questions by answering them before they are even asked
Make sure users get the answer they need by allowing them to rate how helpful your FAQ posts are. Get feedback and make adjustments for the best available support.
Build Your Business on Excellent Support
It’s easy to lose track of support requests in a crowded email inbox. Support System makes it easy to keep track of conversations with clear threads, staff assignments, email notifications and searchable archives.
For maximum convenience and first-class support use Support System.
